Minster Veterinary Centre

I absolutely cannot fault the vets at Minster – every one we’ve seen has been fantastic, and the care they’ve given my dogs has been outstanding. Unfortunately, my experiences with the reception team have been consistently disappointing. On multiple visits, I’ve not been greeted with even a simple “hello,” even when the waiting room has been empty. This lack of basic customer service often leaves me feeling uncomfortable. Over the past year, despite visiting several times with my puppy, I’ve not once felt any warmth or interest from the reception staff, which I find surprising for such a customer-facing role. When the time came to put my elderly dog to sleep, I was particularly disheartened. On arrival, my family and I were not acknowledged for several minutes, despite this being a pre-arranged appointment. At such an emotional time, a kind word, a seat offered, or even a small gesture of recognition would have made a huge difference. I understand that the team likely deals with these situations frequently, but for each family, it is a deeply personal and heartbreaking experience. Other practices I’ve attended have taken small but meaningful steps — such as lighting a candle or closing the blinds etc — which show compassion and sensitivity. Sadly, the same lack of warmth was felt when I returned to collect my dog’s ashes, and it’s ultimately the reason I’ve moved my pets to a different practice. I do appreciate how busy and demanding the role can be for the team, and I understand that everyone has off days, but a simple smile or “hello” really does go a long way. To reiterate, I have nothing but praise for the vets themselves, who have been consistently wonderful. I have also been to the Bingham branch on different occasions and always had a lovely experience in that branch. I only wish the reception experience reflected the same level of care and compassion in the Calverton practice and hope this will improve for other customers bringing their much loved dogs here.

I absolutely cannot fault the vets at Minster – every one we’ve seen has been fantastic, and the care they’ve given my dogs has been outstanding. Unfortunately, my experiences with the reception team have been consistently disappointing. On multiple visits, I’ve not been greeted with even a simple “hello,” even when the waiting room has been empty. This lack of basic customer service often leaves me feeling uncomfortable. Over the past year, despite visiting several times with my puppy, I’ve not once felt any warmth or interest from the reception staff, which I find surprising for such a customer-facing role. When the time came to put my elderly dog to sleep, I was particularly disheartened. On arrival, my family and I were not acknowledged for several minutes, despite this being a pre-arranged appointment. At such an emotional time, a kind word, a seat offered, or even a small gesture of recognition would have made a huge difference. I understand that the team likely deals with these situations frequently, but for each family, it is a deeply personal and heartbreaking experience. Other practices I’ve attended have taken small but meaningful steps — such as lighting a candle or closing the blinds etc — which show compassion and sensitivity. Sadly, the same lack of warmth was felt when I returned to collect my dog’s ashes, and it’s ultimately the reason I’ve moved my pets to a different practice. I do appreciate how busy and demanding the role can be for the team, and I understand that everyone has off days, but a simple smile or “hello” really does go a long way. To reiterate, I have nothing but praise for the vets themselves, who have been consistently wonderful. I have also been to the Bingham branch on different occasions and always had a lovely experience in that branch. I only wish the reception experience reflected the same level of care and compassion in the Calverton practice and hope this will improve for other customers bringing their much loved dogs here.

Full disclosure, I run a cat rescue, so my needs are slightly different, and I haven't used them extensively, but all the signs are there, flexibility, decent staff, friendly atmosphere and happy staff.

Full disclosure, I run a cat rescue, so my needs are slightly different, and I haven't used them extensively, but all the signs are there, flexibility, decent staff, friendly atmosphere and happy staff.

As usual -quick helpful compassionate care for our pets- been our vets for over 12 years and wouldn’t go anywhere else

Amazing staff all round. The receptionists were really helpful and got us in last minute on a Saturday. The vet we saw helped us understand what was happening and supported us through our decisions

Left pets at home to come here as corporates don’t care it’s all about looks and money Seen a few different vets at Calvert on and everyone has been caring and empathetic towards my dogs ongoing ear infection they have never tried to over charge me, quite the opposite! I’m over the moon with the care the service and the price highly recommended. They now see all 3 of my fur babies and as you can see my dogs are living their best lives! 🤩🤩🤩🤩🤩