Byron Veterinary Clinic

Byron Veterinary Clinic in Nottingham is part of the VetPartners group and is linked with Ashfield House Veterinary Hospital, where the wider group’s 24/7 emergency service is provided. The clinic offers routine care such as vaccinations, nurse clinics and neutering, with access to more advanced procedures through the wider group, including complex surgeries and laparoscopic spays at Ashfield House. Recent feedback is mixed, combining strong praise for clinical care with some complaints about communication and fees.

Services

•Routine care: Vaccinations, nurse clinics, neutering and routine health checks are listed among the clinic’s core services.
•Wider-group referral access: The wider group offers more advanced procedures, including complex surgeries and laparoscopic (“keyhole”) spays carried out at Ashfield House Veterinary Hospital.
•Emergency arrangements: 24/7 emergency care is available through Ashfield House Veterinary Hospital. One reviewer also described an emergency visit at Byron where their dog was assessed, given medication and then redirected to another branch because only one vet was available that day.
•Other facilities: The clinic is listed as a veterinary nurse training facility.
•Examples from owners: Recent reviews mention care for a seriously ill dog that made a full recovery, life-saving treatment for a cat, and a calm vaccination appointment for a very nervous dog.

Pricing

No published pricing information is currently available for this clinic.

People

•Ben (vet): Praised for vaccinating a very nervous dog so smoothly that the owner said the dog barely noticed.
•Ann: Mentioned warmly for bereavement support after a dog’s death, including kind words and a handwritten sympathy card.

Reviews

Byron Veterinary Clinic has a 4.6-star Google rating from 162 reviews.

•Recent feedback is mixed overall, with several very positive accounts alongside a smaller number of strong complaints.
•Positive reviews highlight successful care in serious cases, including one cat the owner felt was saved and one dog that made a full recovery after being seriously ill.
•Owners also praise the team’s manner, including calm handling of nervous pets and thoughtful support after a bereavement.
•Less positive reviews focus on communication and customer service, with some owners saying they felt ignored when raising concerns, and others unhappy about charges and what the practice plan did or did not include.

Reviews for Byron Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 162 we track in total. Recent reviews may not be representative of overall sentiment.

Kinga Oska

10 months ago

Sadly to say they only care about your money but won’t help you if you got any concern or need to talk to anyone they will ignore you, shocking customer service (And please don’t ask me to email you with my concern because you won’t reply anyway)

sandra emery

1 year ago

I have my dogs registered here and they are amazing. My daughter’s dog was seriously ill recently too and they went above and beyond so her dog made a full recovery against the odds. I volunteer for a rescue so experience a lot of vets, and can honestly say they are one of the best in the country.

Madison Tatem-Wyatt

I’m so happy we switched over to this practice. Had a very scary experience last year with our cat and they took amazing care of her, saved her life. We went earlier this week for routine health checks and they’ve now changed their payment plan to include more stuff such as a consultation and discount for blood tests! Vet Ben was brilliant and managed to vaccinate our scared dog without her even noticing! Thank you ☺️

Brenda Statham

I had to take one of my dogs in as an emergency with a possible broken bone, the Byron practice were great but unfortunately there was only one vet in that day so they gave her meds and sent me to the Long Eaton practice. Arrived at the Long Eaton practice, I cannot complain about the treatment they looked after her well, the staff here were also lovely and friendly and informative. I received a large bill to find out her leg / foot is severely bruised and not broken, not a problem I expected it paid it and left happy. I made an appointment for a few days later before leaving for a check up as the vet requested, didn't query it as it's standard after treatment that they follow up with a check up done it many times before. We went for the check up she was seen quickly, I was asked if she was ok, which she was and he looked at her leg without touching her. We were in there probably 2-3 mins at most. He told me to make an appointment for the following Monday, which this time I didn't as I didn't think it was necessary and would ring to make one if I was concerned as she was already like nothing happened other than being a little tender, now I am glad I didn't. Two weeks later (Today) I get an email with a statement no biggie my horse vet sends them out periodically. I glance over it to see I have been charged for the follow up £45. I rang and apparently they charge for all visits regardless. This is new to me I've had and have a lot of animals of all types made many visits to various vets and have never been charged for the follow up visit, never. I've quizzed a few of my friends and none of them have ever experienced a charge for a follow up visit before. I honestly feel while I have no complaints about the care of my dog, and the staff being lovely and friendly, I was seriously unhappy with this charge, I felt it was just a way to make more money. I'm so glad I didn't make the third visit. I don't think I will use them again unfortunately.

Sophia Buckler

Have been to this vets twice and I thought it was good at first but when I went back the 2nd time I had a consultation with a vet. I was paying the monthly pet plan so that included vet visits however I was told after the appointment that it only includes nurse appointments and not appointments where the animal is seen by an actual vet. So I was charged £50 and then the treatments I paid for didn’t even work. Went to vets4pets a month later and the vets there helped straight away and said to get the recommended food online as it would be cheaper and my cat is back to her normal self.

Heather Wardle

2 years ago

We lost our beloved Goldendoodle Harley two weeks ago. We are absolutely devastated. We had him cremated so he could be with us all the time as he was happiest being with us although I think we probably came second to his numerous ball’s that he liked to collect on his outings. I would like to say a big thank you to Ann for her words and kindness. The sympathy card was very much appreciated and beautiful words hand written. Thank you so much to all at Byron Vets xx

Sarah Campbell-Dawson

6 years ago

Lovely staff all the time in the world for you thoughts and concerns, always make you feel welcome and listen to your concerns. They did a lovely job of looking after our fur baby when she was very ill and needed 25 hour care all over Christmas.