Ambivet Veterinary Group

Ambivet Veterinary Group is a multi-site small-animal practice established in 1979, offering routine care through to surgery, imaging, and some referral services. The website lists in-house diagnostics (lab work plus X-ray and ultrasound) and a wide species range beyond cats and dogs (including small mammals and birds). Reviews suggest many long-term clients use the group for ongoing care and emergencies, while a minority report concerns about costs, debt collection language, and inconsistent diagnoses between vets.

Concrete points mentioned by clients and/or the clinic

• •Out-of-hours emergencies are handled by another Ambivet branch, with free telephone advice and emergency consultations (as stated on the website).
• •Some owners describe thorough consultations and professional manner; others describe needing multiple visits before a problem (inverted eyelashes) was identified (reviews).
• •Billing and payment handling comes up in negative reviews, including being refused further appointments over an unpaid balance and mention of debt collection escalation (reviews).
• •The clinic advertises on-site diagnostic capability (in-house lab, X-ray, ultrasound) (website).

Services

From the clinic website, services and capabilities include

• •Consultations and vaccinations
• •Surgery, including neutering
• •Dentistry
• •Diagnostic tests and imaging (in-house lab, X-ray, ultrasound)
• •Microchipping
• •Nurse clinics
• •Parasite control
• •Cardiology referral service
• •Blood pressure checks
• •Grooming & nail clipping
• •Six-month health checks
• •Anal sac expression
• •Home visits

Out-of-hours

• •Emergency care is provided by another Ambivet branch, offering free telephone advice and emergency consultations (website).

Species covered (website)

• •Dogs, cats, rabbits, guinea pigs, gerbils, hamsters, ferrets
• •Caged birds, backyard poultry, and wild birds

Facilities (website)

• •Disabled access and on-site parking
• •In-house lab, X-ray, ultrasound

Pricing

No official price list is provided in the supplied website summary. Specific costs mentioned by reviewers (these are individual reports, not published fees)

• •One reviewer said they were refused further appointments after not paying a £30 outstanding balance in time (review).
• •One reviewer reported being charged £750 for sedation to take a blood sample, £120 for allergy tablets, and £90 for a consultation (total £960), and felt pricing was excessive (review).

People

• •Rhianna (role not specified; mentioned in a review): one reviewer described speaking to her about a large bill and felt the response was dismissive (“it is what it is”) and focused on payment deadlines (review).
• •Vets/staff (not named): experiences vary—some reviewers describe staff as “very thorough” and “professional,” while another describes vets giving conflicting opinions about whether a blood test would be useful, and a delayed diagnosis after multiple visits (reviews).
• •A long-term client noted feeling judged initially because of their appearance and dog breed, but said this tended to be with new staff and improved once staff got to know the dog (review).

Reviews

Google rating: 4.4 stars from 48 reviews.

• •Thorough, professional appointments are mentioned by some reviewers (“very thorough,” “knowledgeable,” “polite”).
• •Long-term use and repeat visits: some clients say they’ve used the practice/group for many years and prefer it over other vets.
• •Emergency availability (as a group): one reviewer notes the group has multiple sites and that one is usually available for emergencies.
• •Concerns about cost and billing approach: multiple negative reviews describe high charges and pressure around payment (including mention of debt collection).
• •Inconsistency between vets: one reviewer reports differing diagnoses/opinions between vets and needing three visits before an eye issue (inverted eyelashes) was identified.