Ark Veterinary Clinics

Ark Veterinary Clinics is part of the CVS group (the website is hosted on cvsvets.com). It’s a small-animal practice established in 1979 and lists RCVS General Practice status plus Cat Friendly Clinic (Silver) and Rabbit Friendly Clinic (Silver) accreditations. Based on the service list and recent client feedback, it appears set up for routine care (vaccinations, neutering and nurse consults) alongside surgery/diagnostics and some non-routine needs (pet travel documentation, home visits, internal medicine referrals).

Review experiences are mixed: some owners describe close post-op follow-up (including “lots of follow up appointments and advice” after a spay) and being kept informed during a day procedure (guinea pig abscess removal), while others report problems with communication/organisation (missed or cancelled appointments, medication/prescription issues) and concerns about costs.

Services

Services listed on the clinic website include

• •Consultations and nurse consultations
• •Vaccinations, microchipping, parasite control, six-month health checks
• •Neutering and surgery
• •Dentistry
• •Diagnostics, including blood pressure checks
• •Grooming and nail clipping; anal sac expression
• •Pet travel documentation
• •Home visits
• •Internal medicine referrals

Services specifically mentioned in reviews

• •Spay (with follow-up appointments and advice reported)
• •Abscess removal for a guinea pig (with progress updates during the day and a follow-up wound check)

Emergency care (as described by the clinic)

• •Emergencies during normal hours are handled by contacting the practice
• •Out-of-hours emergencies are directed to MiNightVet Nottingham (a dedicated emergency service)

People

No individual clinicians are named in the information provided. From the latest reviews

• •Reception staff and the complaints team are specifically described as “nice,” and one reviewer says issues were “dealt with… really well” by the complaints team.
• •Some owners report being kept informed throughout the day during a procedure and receiving multiple follow-up appointments and advice after surgery, suggesting active post-treatment communication in those cases.
• •Other owners report the opposite—poor communication/organisation (including prescription issues and seeing different staff).

Reviews

Google rating: 4.6 stars from 262 reviews. “”

• •Follow-up and updates after procedures: owners mention follow-up appointments/advice after a spay, and being kept informed about a pet’s progress during a day procedure, with a later wound recheck.
• •Communication and organisation complaints: reports include cancelled appointments, inconsistent staffing, and prescription/medication problems (missing medication; being told a prescription was in place when it wasn’t).
• •Cost concerns (conflicting): some reviews describe pricing as “very reasonable,” while others describe bills/medication charges as “extortionate” or “silly,” and feel money was prioritised during an injury visit.
• •Pet stress during visits: one reviewer says their cat appeared scared and stressed at this practice, which they hadn’t seen at other vets.