Ashfield House Veterinary Surgery- Bramcote

Ashfield House Veterinary Surgery – Bramcote is part of the Ashfield House Veterinary Surgery group within the VetPartners network, with 24/7 emergency care available via Ashfield House Vet Hospital. The practice offers routine care such as vaccinations, nurse clinics and neutering, alongside more advanced options including complex surgery and laparoscopic (“keyhole”) spays. Recent feedback is largely positive, especially around friendly handling of nervous and older pets, though there is also some criticism about delays and communication when trying to obtain a quote for tests.

Services

•Routine veterinary care: Vaccinations, nurse clinics and neutering are listed among the clinic’s core services. Recent reviews also mention pets being brought in for check-ups and jabs.
•Surgical options: The practice advertises both complex surgeries and laparoscopic (“keyhole”) spays.
•Emergency care: Out-of-hours and 24/7 emergency support is available via Ashfield House Vet Hospital, with one reviewer specifically mentioning using the emergency hospital service at Long Eaton.
•Support for nervous and older pets: This is a consistent theme in feedback, with reviewers describing gentle, encouraging handling for a nervous dog, a senior dog, and an older cat.
•General practice environment: Recent reviews describe a clean, tidy building, a welcoming atmosphere, and easy parking.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are limited, but there is some negative feedback about delays and poor communication when one client was trying to obtain a quote for tests.

People

•Claudine: Repeatedly praised for being gentle, patient and understanding with a senior dog called Maple.
•Rob and his nurse: Highlighted by one reviewer as excellent, with care described as having the feel of a smaller veterinary practice.
•Reception and wider team: Reviews often describe the staff as welcoming, friendly, attentive, professional and caring, with one reviewer specifically noting being greeted warmly and seeing staff make a point of saying hello to their dog.

Reviews

Ashfield House Veterinary Surgery – Bramcote has a Google rating of 4.7/5 from 72 reviews.

•Recent feedback is mostly very positive, with repeated praise for friendly, welcoming and professional staff.
•Several reviewers mention pets being calm and happy at the practice, including a nervous dog handled gently and encouragingly, and one owner saying their dog “drags me in”.
•Named praise continues for Claudine, as well as Rob and his nurse, and one reviewer also spoke positively about both the Bramcote branch and the out-of-hours hospital service at Long Eaton.
•Negative feedback appears limited but includes criticism of long delays, poor communication, and unsatisfactory complaint handling when trying to get a quote for tests.

Reviews for Ashfield House Veterinary Surgery- Bramcote

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Reviews from pet owners who enquired with Ashfield House Veterinary Surgery- Bramcote through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 72 we track in total. Recent reviews may not be representative of overall sentiment.

zena kacperski

3 weeks ago

Barbara Larcombe

Lovely staff really good check over for both of my Goldies, jabs done

Bethan Keirnan

Lovely friendly staff. Very welcoming and made sure to say hello to my dog too.

Connor Lewis

3 months ago

My dog drags me in. She is so happy to be there. Good enough for me

zaqwe666

4 months ago

Victoria Garavan

1 year ago

Really recommend, I have a really nervous doggy and they were very gentle and encouraging with her.

RaeH H

We previously rated with 5 stars but if i could change my rating and give more stars then I would. I still have nothing but good things to say about Ashfield House (both at our regular Bramcote surgery, and also when we recently had to use their emergency out of hours service at the hospital at Long Eaton) Claudine is always amazing with Maple, so gentle, patient and understanding with my senior girl 🐶 The whole team are always so welcoming and friendly and ready with a treat (or 3!) and plenty of reassuring fusses. 100000% recommend.

Jacqueline Woodings

Always kind and attentive, professional and friendly.

R dM

I first asked them about a quote for tests for a dog that has been registered with them for many years two months ago, and followed up multiple times by phone and email. It's taken this long to get an answer - which didn't even answer the question, and completely ignored the circumstances I had explained to them. Had someone just told me they couldn't help when I asked, instead of delaying so many times, and for so many weeks, we could have got the dog some treatments and investigations much sooner - and with someone else. I'm really unhappy with this poor service, especially as a vet's role is to treat and prevent harm - not prolong it. I don't understand why it has taken so long and don't recommend this practice to anyone. When I complained, they didn't reply to my email and simply forwarded my dog's records that I requested with no note or apology.