Ashfield House Veterinary Surgery- Bramcote
#36 Vet in Nottingham, Nottinghamshire
Ashfield House Veterinary Surgery- Bramcote – Vets in Nottingham
Clinic Overview
Ashfield House Veterinary Surgery – Bramcote is part of the Ashfield House Veterinary Surgery group, with a separate Ashfield House Vet Hospital providing a stated 24/7 emergency service. The practice offers routine care such as vaccinations, nurse clinics and neutering, and also advertises more advanced options including complex surgeries and “keyhole” laparoscopic spays. Recent reviews repeatedly mention gentle handling for nervous or older pets (including a nervous dog and a 20‑year‑old cat), while a small number of reviewers report serious communication delays when trying to get a quote for tests.
Services
From the clinic website information and review examples, services mentioned include
- •Vaccinations
- •Nurse clinics
- •Neutering
- •Complex surgeries
- •Laparoscopic (“keyhole”) spays
- •24/7 emergency service (provided via Ashfield House Vet Hospital)
- •Support for nervous and senior pets (examples in reviews include a nervous dog and a senior dog)
People
- •Claudine (staff member; role not stated): Mentioned as being “gentle, patient and understanding” with a senior dog (“Maple”), with the team also described as using treats and reassuring fuss to settle pets.
- •Rob (vet; implied by reviewer wording) and his nurse: Described as “excellent” by one reviewer, who specifically valued the feel of a smaller-practice style experience.
- •Reception team (not named): One review highlights a “lovely friendly receptionist.”
- •General team feedback is mixed: several reviews describe staff as welcoming, kind and attentive, but one reviewer describes repeated follow-ups by phone/email for a test quote with delayed or absent responses.
Reviews
Google rating: 4.6 stars from 64 reviews.
- •Gentle, patient handling is a recurring point, including with a nervous dog and a 20‑year‑old cat.
- •Positive experiences with specific staff are mentioned (Claudine; “Rob and his nurse”), alongside comments about a welcoming team offering treats and reassurance.
- •One reviewer reports the vet being “thorough and gentle” during an appointment.
- •A clear negative theme appears in a small number of reviews: complaints about long delays and poor communication when requesting a quote for tests, and dissatisfaction with how a complaint was handled.
- •A brief negative review (“Won’t be going back”) is present without detail.
Animals Treated at Ashfield House Veterinary Surgery- Bramcote
Animals We Treat
Companion Animals
Opening Hours – Ashfield House Veterinary Surgery- Bramcote
Opening Hours
Hours
Reviews for Ashfield House Veterinary Surgery- Bramcote
Note: Showing the 5 most recent Google reviews out of 64 we track in total. Recent reviews may not be representative of overall sentiment.
Victoria Garavan
a month ago
Really recommend, I have a really nervous doggy and they were very gentle and encouraging with her.
Victoria Garavan
3 months ago
Really recommend, I have a really nervous doggy and they were very gentle and encouraging with her.
RaeH H
4 months ago
We previously rated with 5 stars but if i could change my rating and give more stars then I would. I still have nothing but good things to say about Ashfield House (both at our regular Bramcote surgery, and also when we recently had to use their emergency out of hours service at the hospital at Long Eaton) Claudine is always amazing with Maple, so gentle, patient and understanding with my senior girl 🐶 The whole team are always so welcoming and friendly and ready with a treat (or 3!) and plenty of reassuring fusses. 100000% recommend.
Jacqueline Woodings
4 months ago
Always kind and attentive, professional and friendly.
R dM
4 months ago
I first asked them about a quote for tests for a dog that has been registered with them for many years two months ago, and followed up multiple times by phone and email. It's taken this long to get an answer - which didn't even answer the question, and completely ignored the circumstances I had explained to them. Had someone just told me they couldn't help when I asked, instead of delaying so many times, and for so many weeks, we could have got the dog some treatments and investigations much sooner - and with someone else. I'm really unhappy with this poor service, especially as a vet's role is to treat and prevent harm - not prolong it. I don't understand why it has taken so long and don't recommend this practice to anyone. When I complained, they didn't reply to my email and simply forwarded my dog's records that I requested with no note or apology.
R dM
2 months ago
I first asked them about a quote for tests for a dog that has been registered with them for many years two months ago, and followed up multiple times by phone and email. It's taken this long to get an answer - which didn't even answer the question, and completely ignored the circumstances I had explained to them. Had someone just told me they couldn't help when I asked, instead of delaying so many times, and for so many weeks, we could have got the dog some treatments and investigations much sooner - and with someone else. I'm really unhappy with this poor service, especially as a vet's role is to treat and prevent harm - not prolong it. I don't understand why it has taken so long and don't recommend this practice to anyone. When I complained, they didn't reply to my email and simply forwarded my dog's records that I requested with no note or apology.
Janice Burton
4 months ago
Won't be going back
Jan Costello
3 months ago
Bramcote Surgery is only as good as the staff and Rob and his nurse are excellent. It is like going back to how it used to be when you visited a small veterinary practice. Even parking is easy.
Nigel Nattrass
4 months ago
All the staff are highly professional, efficient, friendly and caring. The building is always very clean and tidy and provides a relaxing atmosphere. A lovely practice.
Caroline Lucas
5 months ago
Lovely friendly receptionist and the vet was so thorough and gentle with my 20 year old cat, would definitely recommend them
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