Castle Veterinary Centre

Long-term clients describe Castle Veterinary Centre as an independent practice in Nottingham. It offers routine cat and dog care, preventive support, nurse-led services and help with urgent problems, with some urgent laboratory tests handled in-house and other investigative work sent to external labs. Recent feedback continues to highlight compassionate handling, clear communication and prompt care for urgent cases.

Services

•Routine and preventive care: vaccinations, worming, flea control, and advice on healthy eating, dental problems, elderly pets and mobility issues.
•Support services: nurse clinics and a Pet Health Counsellor service.
•Diagnostics: some urgent laboratory tests are carried out in-house, while most investigative work is sent to external labs. Owners have also mentioned imaging such as X-rays.
•Urgent and emergency care: reviews describe pets being seen promptly when seriously unwell, with realistic discussions about likely outcomes, clear cost explanations and follow-up phone updates.
•Procedures and common examples: owners specifically mention cat spaying, help with vomiting and behaviour concerns, and care for seriously ill cats and dogs.

Pricing

No published pricing information is currently available for this clinic.

People

Ewan and Bryn are named repeatedly in reviews and are described as compassionate, professional and supportive, particularly in emergencies and during difficult decisions. Sam is singled out by one owner for taking extra time to answer questions and helping both pet and owner feel at ease. The wider team, including the nurses, is often praised for kindness, patience and clear communication.

Reviews

Google rating: 4.0 stars from 117 reviews.

•Recent feedback is mostly very positive, with owners often describing the team as friendly, gentle, knowledgeable and genuinely caring with animals.
•Communication is a recurring strength: reviewers mention honest explanations, patience with questions, clear discussions around costs and regular updates when pets are being treated.
•Urgent care is a common theme, including prompt treatment for a seriously ill dog and quick admission for two kittens needing emergency help.
•One recent negative review describes frustration over blood test timing, costs and communication, but this sits alongside a stronger run of positive comments praising the clinic’s compassion and professionalism.

Reviews for Castle Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 117 we track in total. Recent reviews may not be representative of overall sentiment.

Alka T

1 month ago

i’ve been meaning to write this review for some time now, to say how grateful we are for the care our beloved cat borys received at castle veterinary centre. from the very beginning, everyone treated borys with such gentleness and respect. every member of the team showed patience, kindness and real compassion, not only towards him but also towards us while we were trying to make the best decisions for him. a special thank you to ewan and brin for their professionalism and support during an incredibly emotional time. they took the time to explain everything clearly, answered our questions with honesty and care, and made sure borys was always treated with dignity and warmth. we also want to thank the wonderful nurses who looked after him, stroked his little head and made sure he felt safe and comforted. those small acts of kindness meant more to us than words can express. losing him has been heartbreaking, but knowing he was surrounded by such compassionate people in his final chapter brought us a great deal of comfort. thank you for everything you did for borys and for us💚

jamie sinclair

Excellent vets who are always informative and friendly. Really patient and clearly car about animals. Wouldn't go anywhere else

Billie

Amazing with my little baby especially a lady called Sam. All staff are amazing there but I felt she took a little more time to answer my questions and also felt comfortable with her as so did my fluffy 😊. Thank you so much 😊🙏🏻

Natalie Jane

2 months ago

I feel heartbroken writing this, but I would strongly urge people to think twice before using this veterinary clinic. My dog has been registered there for six years, and until now I had thankfully never needed them for anything serious. This week, that changed when my dog, Holly, suddenly became very unwell. Because it was the weekend when she first fell ill, I had no choice but to take her to Animal Trust in Thornaby. They were compassionate, reassuring, and genuinely seemed to care. I cannot recommend them enough, and I will now be transferring Holly there permanently. Following Animal Trust’s advice, when Holly didn’t improve, I took her back to her registered vets during their opening hours. I was told she needed blood tests costing £210, that we would have the results within 24 hours, and that we could then move forward with treatment. As a worried owner, you trust what you’re told, especially when your pet is suffering. £270 and 48 hours later, I still have a very poorly dog, no results, and no real answers about how we are going to make Holly better. Instead, I was told they needed more time, despite originally promising a 24-hour turnaround. When your pet is part of your family, every hour feels like a lifetime, and being left waiting with no clear communication is devastating. I truly feel this clinic is more focused on money than on the animals in their care. If your pet is just an ‘animal’ to you, you may not have an issue. But if your pet is your family, your companion, your everything — please choose somewhere that will treat them with the care, urgency, and compassion they deserve.

David Farmer

5 months ago

Excellent vets, lovely staff

Jerow Velasco

6 months ago

Immy Parish

The nicest staff and vets who are extremely knowledgeable. They keep you informed and are so helpful. They genuinely care about your animals and know what they’re talking about, so I can’t recommend them more. Excellent service, thank you for looking after my cat with such dedication to her wellbeing and myself

Denise Redford

7 months ago

We have been a customer of this Veternary services for over 30 years . All the staff are very professional . And Ewan and Bryn are always compassionate and caring . Excellent in an emergency . We were pet sitting daufhters dog became seriously ill . They were amazing in treating her promptly . Personally we would not take our pets anywhere else . .