Vets Now Nottingham

- Many recent reviewers describe prompt emergency access, including being seen immediately for a bee sting reaction, within 30 minutes after a call about a bite wound, and within the hour for another urgent case. - Communication and reassurance are recurring positives: owners mention calm phone advice before arrival, clear explanations in person, and staff helping them stay composed during frightening situations. - Several reviews praise the team’s kindness and handling of anxious pets, with named staff receiving thanks for compassion, patience, and gentle treatment.

Vets Now Nottingham is part of Vets Now, an IVC Evidensia out-of-hours and emergency provider for pets. It handles urgent and overnight cases, with reviews describing treatment for severe allergic reactions, bite wounds, and referral for emergency spleen surgery. Recent feedback continues to highlight fast triage, clear explanations, and compassionate handling in stressful situations, alongside some concern about delays when demand is high.

Services

•Out-of-hours emergency care for small animals, including urgent assessment and treatment overnight and at weekends.
•Treatment for acute allergic reactions, with recent reviews describing dogs seen quickly for severe swelling, hives, and bee sting reactions.
•Wound assessment and treatment, including examination of bite injuries, pain relief, and medication such as antibiotics and painkillers.
•Emergency surgery and referral-led care, with reviews referencing emergency spleen tumour surgery and coordination after work-up at a daytime vet.
•Inpatient and overnight monitoring, including a 24-hour stay where owners said they received regular updates.
•Specialties listed on the website: neurology and oncology.
•Reviews also mention a modern, clean facility with multiple rooms.

Pricing

No published pricing information is currently available for this clinic.

People

•Jacqueline (vet): praised in a recent review as knowledgeable, calm, compassionate, and clear in the advice and prognosis given.
•Gonçalo (vet): highlighted for excellent bedside manner, careful handling of a nervous dog, and thorough explanations.
•Paige: mentioned for offering reassurance on arrival during a Christmas Day emergency.
•Rebecca: named by an owner as part of the team involved in ongoing care and updates during a 24-hour stay.

Reviews

Google rating: 4.3 stars from 444 reviews.

•Many recent reviewers describe prompt emergency access, including being seen immediately for a bee sting reaction, within 30 minutes after a call about a bite wound, and within the hour for another urgent case.
•Communication and reassurance are recurring positives: owners mention calm phone advice before arrival, clear explanations in person, and staff helping them stay composed during frightening situations.
•Several reviews praise the team’s kindness and handling of anxious pets, with named staff receiving thanks for compassion, patience, and gentle treatment.
•Recent feedback is mixed overall: alongside strong praise, there are a few negative reviews expressing distress or safety concerns, and one detailed account raised concerns about capacity, delays, and value for money during a surgical emergency.

Reviews for Vets Now Nottingham

Note: Showing the 10 most recent Google reviews out of 444 we track in total. Recent reviews may not be representative of overall sentiment.

Sharon 81

1 month ago

Fantastic supportive service, we were seen within the hour. Jacqueline the vet who helped our dog was absolutely amazing. A highly knowledgeable lady with compassion and a calm demeanor. The advice and prognosis she gave was 100%. Thank you for your overall service and helping our dog on his road to recovery.

Laura M

Could not in good conscience recommend. Very distressing experience.

Lyndsey Edwards

Deeply concerned about the safety of this practice.

Jacqui Tallack

Chris W

Claire Broken Humerus

3 months ago

I attended my local vet on a Saturday morning after my cocker spaniel presented as unwell. After bloods, an ultrasound scan and an Xray he was found to have a large tumour on his spleen which my vet said needed to be removed as an emergency. My own vet has limited facilities with no overnight facility and so he was referred to Vets now for the spleen and tumour to be removed. I took him straight there. Upon arrival there were two receptions, one for vets now and one for the PDSA. There were a number of people waiting to be seen on the PDSA side with pets who appeared to be presenting with minor complaints. I was shocked to find that there was only one vet on duty who despite being lovely and very knowledgable could clearly not see everyone at the same time. This was apparently the norm. The impression of two receptions gives the impression there is more than one vet to service both vets now and the PDSA. I was quoted £3k for the operation however I was disappointed to find that my dog had not taken priority and that his lifesaving operation had been put back to later in the day. My own vets had sent through all of their findings so no other tests or scans were required. His tumour ruptured as it was taken out. The vet saved his life on this occasion however the delay could have resulted in a very different outcome. I did not hear anything for over 4 hours and had to contact them for an update. My vet did say that the vet did a very neat job of the stitches and the vet did save a sample that I was able to take away and have tested through my own vet’s and unfortunately it was cancerous. Vets now did also only request a £250 payment claiming the rest direct from my insurance. I have however requested that my own vet review their out of hours provision as going forwards I don’t feel confident my dog would receive the care I would expect when considering the costs involved. I deliberated between 3 and 4 stars taking all of the above into account however my boy is still here and going strong 💪🏼

Tina Dalmeny

Professional, informative and friendly staff

Margaret Wagg

The vets was really nice had time for you and very helpful couldn’t have been any nicer.

J Bed

Unfortunately we required the use of Vets Now on Christmas Day. We were welcomed by Paige who offered lots of reassurance. We then saw Gonçalo who had excellent ‘bedside’ manner despite our dog being quite nervous. He also could tell we were anxious about any prognosis so also treated us with empathy and compassion to what was happening. Everything was explained thoroughly, our dog was treated with extreme care and attention. Over the 24hrs he was with VetsNow we were kept updated and nothing was too much trouble. Thankfully he’s now on the mend. Big thanks to Gonçalo, Paige, Rebecca and Jacqueline and anybody else involved in the care of our boy who is now recovering at home. Always a scary experience, but not being in our hometown let alone own vets added to this but the service was exceptional and I’d definitely recommend! Building is brand new and clean with lots of rooms and modern facilities.

Jennifer Betts

Very good service and the vet lady really took care of my baby girl